Hi there,If you are just getting a cooktop (no oven), I'd definitely go with Bluestar. Better performance than Wolf, easier to clean, cheaper, and no major reliability problems. I would just order a couple of extra ignitors (they are cheap), so that if one breaks, you have a spare. If you are getting an oven too (or a range), that's where it gets tough. Although bluestar oven is huge and bakes beautifully, that's where I had non-stop problems, and so do many other users. Jet engine noise, loud banging due to metal warping, door getting stuck, etc. I don't think the benefits outweigh the risks when it comes to their ovens.
BlueStar RNB36 Use
Hi Canada,Just want to say how sorry I am about your range! I feel your pain. I don't know if this is of any help, but after 6 visits from our tech, here are some things that I've learned. Make sure the igniters for the burners are not shorting. You need to wrap electric tape around the wires to make sure they don't touch metal. Here is a post my husband wrote about how to fix a bluestar igniter. As far as the oven banging when it heats up... It depends on what oven floor design you have. Our original one completely fell apart and we got a new one designed differently that hasn't broken yet. Here is a post about the oven floor that might be useful to you. Also, I don't mean to add to your trouble, but even if your oven door doesn't stick yet, start greasing it once a month NOW. We are now on our third door and it's the longest we went without trouble. They said they started putting it in the manual, but I am not sure how many people follow it. Here are the details on greasing.Cheers,-Helen
Hi there again Canada,About getting your money back. Don't take "no" for an answer just yet. Look into consumer protection laws in Canada. Write threatening legal letters to your retailer. It's their problem to get their money back from bluestar. I can't say we succeeded with that, but we tried. Unfortunately, the retailer who sold us our range went out of business a few months later :( Best of luck to you and let me know if there is anything I can do to help.Cheers,-Helen
I also did a lot of research and chose a blue star 36 6 burner. When it came time for install the range would not fire up. Nothing worked. I was so disappointed as this was the last thing in a 6 month remodel. BlueStar refused to believe it was the range. My plumber, my rep, my customer service rep, the tech bluestar sent out all said the same thing.......... its a faulty regulator in the range. NO WAY said bluestar,,,, its the propane pressure or your line is clogged. So I had my propane company come out and do a pressure test and amazingly it read 11.5wc. Perfect for the range. Bluestar still said NO WAY...... its your line. We will send out the tech again and he will bring a small tank and hook it up and show you that it works. So he did. We hooked it up and walah! no fire. LOL We had bluestar on the line at the time and he told them to please send him a new regulator. They said not yet. They wanted to try some other things. The tech finally got a bit upset and told them he is going to take the regulator off and hook it up to see if it fires up. Once we finally got the regulator off.... it fired up instantly. The tech said " can you send me a new regulator now? " BlueStar finally conceded and sent us a new regulator. This whole thing took over 4 weeks. 4 WEEKS to bring my remodel now to over 7 months!!! Once the new regulator came we hooked it up and the range works unbelievable. However....... did BlueStar send me anything as a customer service courtesy? Like a set of cookware? or something nice for putting me through all of that? Ya, they send me something.......... a bluestar cap, bluestar oven mits and a bluestar coffee cup. LOL Really lame At least I am really happy with the performance of the range. Bluestar needs better customer service. I have been in the customer service industry for 25 years. I would have for sure sent something nice.
Hi Daniel,So glad your bluestar is finally working. can't imagine how frustrating it must have been (actually, I am probably one of the few people who can!). Most people think I am kidding when I tell them my bluestar stories.-Helen
I am planning to buy a Bluestar 6 burner RCS Gas range in Canada.The sales person was telling the oven door gets heated when used,is it true as you all have a bluestar range and he was teliing me to go for Capital I am not sure on it.Would like feedback pls
Hi Tiffani,My oven works fine now. I 5 tries, I finally got the parts that work, BUT I still have e-mails with horror stories from people who bought within the last year. I would recommend bluestar for the cooktop, but not the oven, especially if you bake on regular basis.Cheers,-Helen 2ff7e9595c
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